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Frequently Asked Questions

What is Best Choice Home Health Care?

Best Choice Home Health Care provides you or a loved one assistance with activities of daily living, such as dressing, bathing and meal preparation, in the comfort of your own home.

How do I pay for this service?

You can pay for home care out-of-pocket, through private insurances or through Medicaid/Medicare contract services established by Best Choice.

Does Best Choice provide licensed caregivers?

Caregivers provided by Best Choice are certified by the New York State Department of Health (NYSDOH).

Are the caregivers trustworthy?

The caregivers are thoroughly screened based on Best Choice and New York State Department of Health (NYSDOH) regulations. A complete background check is conducted with regulatory agencies and the FBI.

Is there a minimum amount of hours for which I must have a home health aide or personal care aide?

Yes. Private pay patients need to have a home health aide or personal care aide for a minimum of 12 hours per week. For non-private pay patients, the minimum amount of hours is determined by agencies contracted with Best Choice.

Can I terminate home health aide or personal care aide service at any time?

Yes.

How is my health-related information protected?

Under the Health Insurance Portability and Accountability Act (HIPAA) guidelines, all agencies are mandated to safely and securely protect patient health information. Violators of this mandate are prosecuted.

How quickly can I start service?

You can begin home health aide/personal care aide service within 24-48 hours of contacting us.

Do I need to have a primary care physician?

Yes.

Where can I get more info on home care?

Click here to visit the New York State Department of Health (NYSDOH) website.



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